6įirst, as illustrated in figure 1, in the traditional model, new patients from the community and primary care setting typically have to go through long and convoluted journey before eventually ‘arriving’ at tertiary eye hospitals. 3 5 This traditional ‘physical’ model is not suited for the COVID-19 pandemic and the postpandemic ‘new normal’. 1 3 4 The majority of ophthalmology clinical practices are still operating through a traditional model of ‘brick-and-mortar’ facilities and ‘face-to-face’ patient–physician interaction.
While COVID-19 has sparked a surge and expansion of new digital solutions and innovative business models in different industries, 2 healthcare has been slower to adapt to digital solutions.
Limitations in current eye care model during the COVID-19 pandemic
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